Interpersonal Skills

Interpersonal skills are the skills we use day to day when we communicate and interact with
other people, both individually and in groups. They include a wide range of skills, but
particularly communication skills such as effective speaking and listening. They also include the ability to control and manage your emotions.
You can improve your interpersonal skills by developing your awareness of how you interact
with others and practicing your skills.

Importance of Interpersonal Skills

  • Good interpersonal skills makes the interactions, smoother and pleasanter for all those involved.
  • They allow us to build better and longer-lasting relationships, both at home and at work.
  • For the job interviews having strong interpersonal skills is important as interviewers look for the applicants who can work well with others.
  • It helps you to understand other people and adjusting your approach to work together effectively in your job.
  • Employers will be looking for workers who can both perform technical tasks with
    excellence and communicate well with their co-workers.
  • Employers value interpersonal skills because they contribute to positive work
    environments and help maintain an efficient workflow.

Examples of Interpersonal Skills

  1. Active listening
    Active listening involves listening to a speaker with all senses. Besides giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening — otherwise the speaker may conclude that what they are talking about is not interesting to the listener. Active listeners avoid distracting behaviors
    around him or her while in conversation with others. This can mean putting away mobile phones or closing laptops while listening and asking and answering questions when prompted.
  2. Dependability
    Dependable people can be relied on in any given situation. This can be anything from being punctual to keeping promises. Employers highly value dependable workers or employees and trust them with important tasks and duties.
  3. Empathy
    Empathy is the ability to understand or feel what another person is experiencing or understanding the emotional state of other person.
    A worker’s ‘emotional intelligence’ is how well they understand the needs and feelings of other people around them. Employers may hire empathetic or compassionate employees to create a positive, high-functioning environment.
  4. Leadership
    Leadership is an interpersonal skill by which a person can direct, guide and influence the behavior and work of others towards accomplishment of specific goals in a given situation.
    Leadership is an essential interpersonal skill that involves effective decision making.
  5. Teamwork
    Teamwork is the collaborative effort of a group of people to achieve a common goal or to complete a task in the most effective and efficient way.
    The ability to work together as a team is extremely beneficial in every workplace.
    Teamwork involves many other interpersonal skills like active listening, flexibility, communication, and responsibility. Those who are good ‘team players’ are often given essential tasks in the workplace and may be seen as good candidates for promotions.

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